Refund policy
Refund Policy
Effective Date: June 29, 2026
At MORE, we strive to provide a transparent and professional healthcare experience. Please review our refund policy carefully before purchasing any products or services through https://more.healthcare/.
By placing an order or purchasing a consultation, you acknowledge and agree to the terms outlined below.
Medical Consultations
Medical consultation fees compensate licensed healthcare providers for reviewing your medical information and determining whether treatment is appropriate.
Because medical providers begin reviewing your information shortly after submission, consultation fees are generally non-refundable once the consultation process has started.
Submitting a medical questionnaire or consultation request does not guarantee that a prescription will be issued.
If a licensed healthcare provider determines that treatment is not medically appropriate, consultation fees may still apply.
Prescription Medications
Prescription medications are prepared specifically for each eligible patient following review by a licensed healthcare provider.
For safety, regulatory, and pharmacy compliance reasons, prescription medications cannot be returned or refunded once they have been dispensed or shipped, except where required by applicable law.
If you receive an incorrect medication or your order arrives damaged, please contact us immediately so we can investigate and assist you.
Shipping
Shipping times are estimates only and may vary depending on your location, pharmacy processing times, carrier delays, weather conditions, or other circumstances beyond our control.
MORE is not responsible for delays caused by shipping carriers once an order has been transferred for delivery.
If your shipment is lost or significantly delayed, please contact our support team so we can work with the pharmacy and shipping provider to resolve the issue.
Refund Eligibility
Refund requests may be considered in limited circumstances, including:
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Duplicate or accidental charges
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Billing errors
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Orders that cannot be fulfilled before prescription processing begins
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Situations where a refund is required under applicable law
Each request is reviewed individually.
Approved refunds will generally be returned to the original payment method.
Cancellations
You may request to cancel your consultation or order before medical review begins.
Once a licensed healthcare provider has started reviewing your medical information or a prescription has been transmitted to the dispensing pharmacy, cancellation may no longer be possible.
Damaged or Incorrect Orders
If you believe you received the wrong medication or your order arrived damaged, please contact us within 7 days of delivery.
We may request photographs or additional information to help investigate the issue with our pharmacy partner.
Chargebacks
If you believe a billing error has occurred, we encourage you to contact our support team before initiating a chargeback.
We are committed to resolving legitimate billing concerns as quickly as possible.
Contact Us
For refund requests or billing questions, please contact us.
MORE
Website: https://more.healthcare/
Email: info@more.healthcare
Business Entity: DGH Commerce LLC
Business Address:
1942 Broadway St, Ste 314C
Boulder, CO 80302
United States
We reserve the right to update this Refund Policy at any time. Any changes will become effective immediately upon posting to this page.